Contact Us

Contact Us

If you have any queries regarding an order placed online via loakefactoryshop.co.uk, then please contact us using the ‘Office Address’ details below.

Please Note – Staff at our Factory Shop are not able to answer any questions regarding online orders.

IMPORTANT NOTICE

We are aware of a current series of scams on Facebook. These scams, claiming to offer clearance discounts are linking to fake websites that are mirroring our own website. These websites and offers are not legitimate, and you will not receive product, so please be careful. We’re currently working with Facebook and our Legal Team to resolve the issue.

Loake operate the following genuine websites:

Main Brand Website – https://www.loake.com or https://loake.com

Factory Shop Website – https://loakefactoryshop.co.uk

All genuine Retail Shops and Stockists will be listed on our Store Finder, below:

https://www.loake.com/shop

We ask that you remain vigilant when clicking on any advertisement claiming to be Loake. To help you identify potential scams please look out for:

– The page name. The scam ads are typically posted on generic Facebook pages, such as ‘Warehouse Clearance Sale’. We will only ever advertise from our official page, ‘Loake Shoemakers’. Another way to confirm if an ad is official and from us is by visiting this page ‘Loake Shoemakers’, and scroll to a section created by Facebook for all pages called ‘Page Transparency’ – in this section it will show you any official ads that a page is running. If the ad isn’t showing on this area, it is not from us.

– The website address. If the page claims to be our own but you do not recognise the website address to be www.loake.com, loake.com or https://www.loakefactoryshop.co.uk then this is a scam site.

A list of our genuine UK stockists can be found here: https://www.loake.com/shop/stockists

– A padlock icon in the URL. The scam websites are unsecured, meaning your personal information and card details are unsafe, and as such, the padlock will be shown as ‘open’. Our website will always show as secured, with ‘closed’ padlock icon.

– Another tell-tale sign is the price. These websites claim to have offers on shoes for significantly less than the costs for us to make them. This would not be a sustainable discount model for any business.

– If you do suspect that you have purchased from a scam website please contact your bank as a matter of urgency. As the scam websites are not secure, your card details may be compromised.

Thank you to everyone who has been alerting us to scam pages and links. Due to the high volume of messages regarding this matter, we are unable to personally reply to everyone individually, but please be assured that your help is appreciated.

Kindest Regards,
Loake Shoemakers

Office Address

Our main office can be contacted via the following details:
Loake Shoemakers
Wood Street
Kettering
Northamptonshire NN16 9SN

General Enquiries: +44 (0) 1536 415411
enquiries@loake.co.uk
Online Enquiries: +44 (0) 1536 315900
store@loake.co.uk
Customer Services: +44 (0) 1536 415411
customer.services@loake.co.uk

Registered No. England: 43081,
VAT No: GB 125 4353 34

PLEASE NOTE – We do not have a factory shop at this address

Factory Shop

Our Factory Shop can be contacted via the following details:
Unit 7
Three Manors Retail Park
Rockingham Road
Market Harborough LE16 7BA

All Factory Shop Enquiries: +44 (0) 1858 434 962
market.harborough@loake.co.uk

Outlet Shops

Our Outlet Shops can be contacted via the following details:
Loake Shoemakers Gunwharf Quays
Unit 90
Gunwharf Quays
Portsmouth PO1 3TZ

All Enquiries: +44 (0)23 9282 0738
gunwharf@loake.co.uk